Skip to main content
If you need to troubleshoot Pulsedive’s browser add-ons, explore these solutions to common issues. If you don’t find your issue here, check the Add-on documentation or reach out to Support.

​
Why isn’t highlighting working on a page?

Highlighting depends on how much of your selection is a valid indicator and whether the site’s auto-popup is muted, so when nothing happens, work through these checks in order to find which cause applies:
1

Check what you highlighted

For a single indicator, the indicator needs to make up most of the highlighted text. This limits accidental triggers. For multiple indicators, the auto-popup only appears automatically if Bulk Parsing is enabled.
2

Try the add-on button directly

Select the add-on button in your browser toolbar after highlighting. It enriches the highlighted text regardless of auto-popup restrictions, so it works even in cases where the auto-popup wouldn’t trigger.
3

Check for a mute exception

If nothing happens even with the button, check whether the site is muted. Select the add-on button, then check the Unmute menu, or review site exceptions in the add-on settings page.

​
How do I turn auto-scan on or off?

Use the auto-popup setting in the add-on. These options control how much it triggers:
  • Mute for 5 minutes: Pauses the auto-popup temporarily, then restores it automatically.
  • Mute for this site: Disables the auto-popup on the current domain until you remove the exception.
  • Disable the auto-popup: Turns auto-pop off across all sites.
To undo, select the add-on button, then choose Unmute. The auto-popup is separate from the add-on button, so muting or disabling it doesn’t turn off the add-on entirely. You can still highlight text and use the button for on-demand enrichment even with auto-popup fully disabled.